I enjoy working with and getting to know people. When I tell someone I’m an accountant, they automatically think of a boring job sitting in a corner working with spreadsheets and numbers. But in our line of work, we get to talk with our customers and get to know them, in order to provide good service. When you talk with clients about their finances, it often leads to conversations about other things, and a great relationship is formed.
What’s one of your favorite customer stories?
A few years back I reviewed a return for a customer who ended up owing over $50,000 in taxes. The customer hadn’t done planning and was not expecting it, so when I spoke to them, I was sure the conversation was going to be difficult. At the onset the customer was upset, but as the conversation went on, I was able to help him to understand why he owed taxes for that year, how he could set up a payment arrangement, and what actions he could take for the next year to avoid being in the same position again. By the end of the conversation he was very appreciative of the time taken to go over everything with him. He was confident he could take care of this tax debt and could take steps to better plan for his taxes in the future.
If you had to spend $1,000 on something fun, what would it be?
I would take a course on cake decorating — I love to bake and I would love to be able to make elaborate cakes with different designs and decorations.
Virginia graduated from Howard University in 1994 with a BA in accounting. She started her career as an auditor with Arthur Anderson working with clients primarily in the high tech, bio-tech and retail industries and as lead senior on IPO’s. Virginia later went on to manage accounting departments as a controller for both publicly traded and privately held corporations, before entering the small business accounting arena in 2010.